Terms and Conditions

I. General Aspects

The access and use of this website is governed by the terms and conditions described below, as well as by the legislation that may be applicable in the Republic of Chile and, in silence of those or of it, by the standards generally accepted by electronic commerce. Consequently, all visits and all purchases and sales that will be made on this site, as well as their legal effects, will be governed by these rules and subject to the legislation and standards indicated.

The terms and conditions described herein shall be understood to be part of all purchases and sales that are executed or celebrated through the offer and marketing systems included in this website among the users of this site, hereinafter indistinctly also as the / the “User/s”, the “Consumer/s” or the “Client/s”, and Masmadera Ltda., hereinafter, the “Company”, which is the owner and administrator of the website www.masmadera .cl, hereinafter, the “site”.

Acceptance of the Terms and Conditions is an essential requirement to purchase on the Site. By accepting these Terms and Conditions, users declare that they have been informed of them in a clear, understandable and unequivocal manner, and that they have had the possibility of storing, printing or keeping them for later consultation.

For all legal purposes and for the purpose that users of the Site can communicate with the company ("Masmadera Ltda."), Mr. Cristián Mackay Hederra, domiciled for these purposes in Longitudinal Sur street, is appointed as legal representative Km. 410, commune of Chillán Viejo, city of Chillán. Contact email: contacto@masmadera.cl.

II. Procedure for using the website Masmadera.cl

The Company will inform, in an unequivocal and easily accessible way, the steps that the Client must follow to acquire the products offered through this site, and will inform him via email once the request for the purchase of the product is received. This request will go through a process of validating the Client's data, collecting the products of the order based on the available stock and, finally, the sale will be closed by issuing the corresponding document, which will be sent to the Client together with the dispatch of your order. The mere fact that the User follows the steps indicated for such purposes on this site to make a purchase, is equivalent to accepting that the Company has effectively complied with the conditions contained in this clause. He will also indicate his postal or electronic mail address and the technical means available to the Consumer to identify and correct errors in the shipment or in his personal data.

III. Rights of the Users of this site.

Users will enjoy all the rights recognized by the legislation on consumer protection in force in the territory of Chile, and also those granted in these terms and conditions. The sole visit of this site in which certain goods are offered, does not impose any obligation on Users, unless they have unequivocally accepted the conditions offered by the Company, in the manner indicated in these terms and conditions.

IV. Protection of your personal data.

The personal data provided by the Users may only be used by the Company to perfect sales contracts, receive payments and improve the work of information and marketing of products and services with the Users, and may not be delivered to third parties not related to the Company. The User will always have the rights to information, rectification and cancellation of their personal data in accordance with the law.

V.Exchange and return of products

The Consumer has the right to demand the exchange of a defective product or the return of the price paid for it in the event that it presents faults, and its legal or voluntary guarantees, in accordance with the law on the protection of consumer rights , sending an email to contacto@masmadera.cl so that the product can be picked up at the customer's address. In order to exercise the guarantee, the customer must contact the company and present the document proving the purchase (dispatch guide, receipt or invoice).


  • Radiata pine is a living material that can bend or twist with differences in humidity and temperature in the environment, due to its natural qualities (softwood).
  • Defective material is considered to be those products that are received at the branch or that are dispatched by us bent, crooked or with physical damage.
  • If the product is purchased in good condition and is damaged due to environmental conditions or handling by the customer, this is not considered a material defect, since it is a damage attributable to the consumer.
  • If you receive a defective product, you must contact us within 5 days of receiving the product, indicating and documenting the defect or damage.

Returns are not accepted:

  • For reasons of estimation and calculation error.
  • Clearance items.
  • Second or third selection products.
  • Products with damage, cuts or defects caused by the customer.

VI. Right of withdrawal.

In sales made through this site, the Consumer may not withdraw from the contract, unless this possibility is expressly contemplated in a certain offer.

VII. Special obligations of the Company.

In sales made on this site, the Company will inform your email address and the technical means available to the User to identify and correct errors in the shipment or in your data; and, if the electronic document in which the contract is formalized is filed, how it will be accessible to the Consumer. These obligations will be understood to be fulfilled by the fact that the User follows the steps indicated on the site to make a specific purchase.

VIII. Means of payment that can be used on this site.

Unless a different way is indicated for specific cases or offers, the products offered on this site can only be paid with:

1. Bank credit cards authorized to consume, issued in Chile. The use of the aforementioned cards will be subject to what is established in these Terms and Conditions and in relation to their issuer, to what is agreed in the respective Opening Contracts and Use Regulations. In case of contradiction, what is expressed in that last instrument will prevail;

2. Redcompra cards enabled to consume, issued in Chile. The use of the aforementioned cards will be subject to what is established in these Terms and Conditions and in relation to their issuer, to what is agreed in the respective Opening Contracts and Use Regulations. In case of contradiction, what is expressed in that last instrument will prevail;

3. Bank debit cards authorized to consume, issued in Chile. The use of the aforementioned cards will be subject to what is established in these Terms and Conditions and in relation to their issuer, to what is agreed in the respective Opening Contracts and Use Regulations.In case of contradiction, what is expressed in that last instrument will prevail;

Furthermore, in the case of bank credit and debit cards accepted on this site, the aspects related to them, such as the date of issue, expiration, quota, blockages, etc., will be governed by the respective Opening Contract and Regulation of Use, in such a way that the Company will not have responsibility in any of the indicated aspects. The site may indicate certain purchase conditions depending on the payment method used by the user.

4. Electronic transfer to the current account informed by the Company to the User in the act of confirming the transaction to be carried out between said parties, when the requirements indicated in clause X, below, have been met.

IX. Data validation for purchases in Masmadera.cl

Due to security policies, in the event of any irregularity in the transactions carried out by Users through this site, the Company may contact Clients by telephone or email, in order to corroborate their data and try to avoid possible fraud. In case of not being able to establish contact with the Clients within twenty-four hours after making the purchase on this site, the purchase order will be rejected.

X. Formation of consent in contracts concluded on the site.

On this site, the Company will offer Users certain goods, which may be accepted by them electronically, with the mechanisms that the site itself offers for this. The acceptance of the offer by the User will be binding for the Company as long as it confirms the transaction, for which it will verify:

1. That, at the time of acceptance of the offer, it has the species in stock;

2. That the data registered by the Client on the site coincide with those provided when accepting the offer;

3. That the means of payment offered by the User be validated and accepted.

To inform the User of this confirmation, the Company must send a written confirmation to the same electronic address that the User has registered accepting the offer, or by any means of communication that guarantees the due and timely knowledge of the Consumer, who it will be previously indicated on the same site. The consent will be understood as formed and the transaction will be binding for the parties from the moment said written confirmation is sent to the User, in the manner indicated and in the place where it was issued.

XI. Dispatch of the products.

The products purchased on this site will be subject to the dispatch and delivery conditions chosen by the User and available on the site. The information on the place of shipment is the sole responsibility of the User.

XII. Scope of the offers contained in this site.

The prices offered will be available while they appear on the site. The Company may modify the information given on this site, including those referring to merchandise, prices, stocks and conditions, at any time and without prior notice, until receiving an acceptance from the Consumer, which will bind the Company, provided that such acceptance has been confirmed by it according to the procedure indicated in number X above.

In the event that the price of a product, due to an involuntary error by Braintoys, is published at a price lower or higher than its actual value or there is no stock, the company will contact the user or client to notify of the error, canceling the sale and returning the amount paid.

XIII. Promotions.

In promotions that consist of free or reduced delivery of a product for the purchase of another, the dispatch of the good that is delivered free of charge or at a reduced price will be made in the same place to which the purchased product is dispatched, unless the purchaser requests, when accepting the offer, that the products be sent to different addresses, in which case they must pay the value of the delivery of both products. It will not be possible to participate in these promotions without jointly acquiring all the products included in them.

XIV. Responsibility for links.

The Company declines any responsibility for the information provided on other web pages linked to this site. The Company does not control or exercise any type of supervision when it includes the link in them, assuming that its contents comply with current and applicable legislation in each case.

However, the use of links to other sites does not imply in any way responsibility for or appropriation for the Company of the content of the same. The Company does not carry out any work with respect to the supervision or approval of the contents and information that are made on such pages. We advise visitors to act with caution and consult the terms and conditions set forth on said web pages. The Company will not be liable for damages that may be related to the operation, availability and continuity of the linked sites.

XV. Intellectual and Industrial Property.

The texts, images, logos, distinctive signs, sounds, animations, videos, source codes and other content included in this site are the property of the Company, or it has, where appropriate, the right to reproduce them and, in this sense, they constitute goods protected by current and applicable intellectual and industrial property legislation.

Any transmission, distribution, reproduction or storage, total or partial, of the contents stored on this site, is prohibited except with the prior and express consent of the owner thereof. However, Users may carry out the reproduction or storage of the contents of the site for their exclusive personal use, the reproduction of elements or contents of the site, carried out for profit or commercial purposes, being expressly and strictly prohibited.

XVI. Jurisdiction and competence and applicable legislation.

Any controversy arising between the Users and the Company in relation to the interpretation and fulfillment of these general terms and conditions, and to the purchases and sales that said parties celebrate by virtue of those, will be submitted and resolved by the Ordinary Courts of Justice of Santiago, to whose jurisdiction and competence the Users and the Company expressly submit. Likewise, for all legal purposes that may be appropriate, these terms and conditions will be governed by the laws of the Republic of Chile that may be applicable in each specific case.